OUR SATISFACTION GUARANTEE*
Our goal is to create long-term relationships with our clients, so we are committed to doing whatever it takes to ensure your complete satisfaction, including re-servicing you at no additional cost if necessary.
*A request for a correction must be submitted within one week of the original service date.
*The correction service is to be scheduled within two weeks of original service date.
HOURS OF OPERATION
Saturday & Sunday – Closed (Open for Freelance services only)
Onsite/Freelance services are available 7 days a week.
Appointments are recommended for all services. However, last minute availability is always a possibility – don’t hesitate to call or stop in
We ask that you arrive 10 minutes before your scheduled appointment so that we may provide all our clients with timely service. Arriving late for an appointment may result in time lost with your salon professional.
While we do understand that unforeseeable events may force you to cancel your appointment, we ask that you kindly give us 48 hours notice of any cancellations. We have an extensive waiting list, and those clients would greatly appreciate that time.
A $30 cancellation fee will be applied for repeat cancellations that do not fall in the 48hr cancellation window.
We accept cash, personal checks, Venmo and all major debit and credit cards. We ask that services are paid for upon completion. Returned checks will be charged a $25 fee.
Gratuities are not included in the price of your service and at your discretion, they are greatly appreciated. The recommended amount in the industry is 18-20% of your service fee. Gratuity cannot be applied to credit cards.
For the safety and comfort of everyone, we ask that unless your child is receiving a salon service you refrain from bringing them with you.
Gift cards are available in any dollar amount and are non-refundable. We can not be held responsible for lost or stolen gift cards.