SALON ETIQUETTE & POLICIES

OUR SATISFACTION GUARANTEE*
Our goal is to create long-term relationships with our clients, so we are committed to doing whatever it takes to ensure your complete satisfaction, including re-servicing you at no additional cost if necessary.

*A request for a correction must be submitted within one week of the original service date.
*The correction service is to be scheduled within two weeks of original service date.

HOURS OF OPERATION
Monday 9am-8pm
Tuesday 9am-8pm
Wednesday 9am-8pm
Thursday 9am-8pm
Friday 9am-5pm
Saturday & Sunday – Closed (Open for Freelance services only)

Onsite/Freelance services are available 7 days a week.

APPOINTMENTS
Appointments are recommended for all services. However, last minute availability is always a possibility – don’t hesitate to call or stop in

We ask that you arrive 10 minutes before your scheduled appointment so that we may provide all our clients with timely service. Arriving late for an appointment may result in time lost with your salon professional.

CANCELLATION OF APPOINTMENTS
We require a 24-hour cancellation notice for salon services that do not require a deposit. There is a $30 cancellation/no show fee that will be charged. This fee will need to be paid before rescheduling your next appointment.

We require a 7-day cancellation notice on all salon services that do require a deposit. Deposits will be forfeited and not refunded if a cancellation notice does not fall within the 7-day window.

ONLINE BOOKINGS
Online bookings require payment in full. If a service is cancelled that was originally booked online, the refund will be in the form of a store credit. If the refund is requested back to the credit card a $20 fee will be deducted to the refund amount.

PAYMENT
We accept cash, personal checks, Venmo and all major debit and credit cards. We ask that services are paid for upon completion. Returned checks will be charged a $25 fee.

GRATUITIES
Gratuities are not included in the price of your service and at your discretion, they are greatly appreciated. The recommended amount in the industry is 18-20% of your service fee. Gratuity cannot be applied to credit cards.

CHILDREN
For the safety and comfort of everyone, we ask that unless your child is receiving a salon service you refrain from bringing them with you.

GIFT CARDS
Gift cards are available in any dollar amount and are non-refundable. We can not be held responsible for lost or stolen gift cards.

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